ABU DHABI – Abu Dhabi Airports Company (ADAC) celebrates Abu Dhabi International Airport’s victory in the “Best Airport for the Middle East region” revealed by Airports Council International (ACI) ASQ’s Survey results.
The ASQ (Airport Service Quality) Survey, which gauges passenger satisfaction, is a key benchmark for customer service in the global airports’ industry, Emirates News Agency (WAM) reported.
The awards, announced by ACI in Montreal, Canada, showed that Abu Dhabi International Airport had the biggest overall improvement in ASQ satisfaction results in the region for 2012.
The airport excelled in categories that measure operational efficiency and quality of service. The airport scored 4.40 in the ASQ indicators for 2012, up from 4.31 in 2011, to place the airport 1st in the Middle East. It was ranked 2nd last year.
The ASQ Awards recognise and reward the best airports in the world based on ACI’s ASQ passenger satisfaction survey and they represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.
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